Returns, Exchanges & Reworks

We accept returns/exchanges within 30 days of your order delivery date for any unworn pieces that are not final sale. 

Holiday Return & Exchange Policy
For orders placed between October 23, 2024 and December 8, 2024, we are extending our return period. Items can be returned up until January 8, 2025.

Please note: Returns outside of our standard 30-day window are not eligible for a refund to the original payment method. 

• Pieces that are ready to ship and pieces that are stamped with a Made by Mary standard option are eligible for a full refund, exchange, or store credit within 30 days of delivery.
• Pieces that are stamped with customer personalization are eligible for either 75% exchange or 75% store credit within 30 days of delivery. (No refunds will be issued)
• Pieces that are labeled as final sale are not eligible for return or exchange.
• Please note that original shipping fees will not be refunded. Only orders purchased with Re:do Shipping Protection are eligible for free shipping on returns/exchanges; all other orders are subject to shipping costs on returns/exchanges.

1. Visit the following link - Returns Portal

2. Enter your order number and email address

3. Select the items you want to return or exchange and choose the reason for your return

4. Determine which return outcome you’d like

5. Securely pack item(s) in a small box or padded mailer. If available, please use original packaging.

6. Attach your return label to the package and drop it off within 30 days to your nearest USPS location. 

Please note that original shipping fees are non-refundable.

**Orders placed through Facebook, Instagram, and Tik Tok Shop that are eligible for a return or exchange must be processed manually and cannot be submitted through our automated returns platform. Please reach out to our support team at info@madebymary.com and include the information from steps 2-4 above in your email for our team to process your request.

Every customer-personalized piece is carefully hand-stamped to fulfill your unique order by our team of talented artisans, and they cannot be re-sold. We want you to love your Made by Mary jewelry, and gladly offer either a 75% exchange or 75% store credit if you aren’t happy with your personalized piece.

We stand by our work and the quality of our products; we are happy to offer a 6 month warranty on all products.

• Our 6 month warranty covers the following:

  • Manufacturing defects (broken chain, faulty clasp, etc.)

  • Production errors (incorrect size sent, stamping error on our end, etc.)

• If one of the above applies to your order, please submit a claim using the following link: Returns Portal

• Please note that the following are not covered under warranty:

  • Regular wear and tear

  • Failure to follow jewelry cleaning instructions

  • Lost/stolen pieces

  • Damage caused by improper use or altered by a 3rd party

• Our team may ask for additional information regarding your piece to confirm the validity of your warranty claim; MBM reserves the right to deny any claims found to be fraudulent or outside of the stated warranty coverage.

Unworn pieces can be exchanged for a different size or chain length within 30 days of order delivery.

• For all repairs, please contact us at info@madebymary.com

• If your chain breaks, we offer an Adjustable Flat Cable Chain and a Non-Adjustable Flat Cable Chain.